Our hire period for the use of our crockery is normally 3 days. We deliver the day before and then collect the day after your event.

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Hiring the Goods

• ​The prices listed are for one day's hire and include the drop-off and collection days.

• All items remain the property of Lady Penelope’s at all times.

• A deposit of 50% is required to secure your booking date. You can cancel your booking at any time, however, if you cancel within 30 days of the booking date your deposit is non-refundable. Cancellation must be made by email.

• We will contact you prior to the date of delivery to finalise arrangements.

• The remaining balance is to be paid 7 days prior to delivery. We accept payment through bank transfer only.

• If you decide you would like additional items after booking, please let us know and we will try to accommodate where possible.

• Due to the nature of vintage items, there may be signs of wear, but there will be no chips or cracks in the china.

• All items hired from Lady Penelope’s remain the responsibility of the hirer, including if left at other premises until returned or collected. This includes loss or breakages.

• A printed catalogue of all hired items will be signed for by the hirer and Lady Penelope’s at the point of delivery and collection.

• Lady Penelope’s will accept no responsibility in the event of any injury or damages caused by the hired equipment.

• A damage deposit is required prior to delivery of the items, this will be refunded when all items have been returned and checked. £50 for up to 24 persons and £100 for orders above. You are liable for any loss, breakages, cracks or chips of any crockery or goods. The deposit must be in the form of a bank transfer and will be refunded, usually within 48hrs of return. If something is missing, damaged or broken the following charges will apply -​